Terms of Service

1. Introduction#

Welcome to HERA Universal ERP ("HERA", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our enterprise resource planning software, services, and related applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

HERA provides a revolutionary universal ERP platform built on a 6-table architecture designed to handle infinite business complexity with zero schema changes. Our Services include multi-tenant SaaS authentication, universal API access, AI-powered automation, and comprehensive business management tools.

2. Acceptance of Terms#

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

3. Description of Services#

HERA provides cloud-based enterprise resource planning software that includes:

• Universal 6-table schema architecture for infinite business modeling
• Multi-tenant SaaS platform with organization-based isolation
• AI-powered auto-journal posting and financial automation
• Industry-specific templates and configurations
• Real-time financial reporting and analytics
• Universal API access for custom integrations
• Mobile-responsive progressive web application
• Enterprise-grade security with SSO/SAML support

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

4. Account Registration#

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information remains accurate and up-to-date

You must be at least 18 years old to create an account. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

5. User Responsibilities#

As a user of our Services, you agree to:

• Use the Services in compliance with all applicable laws and regulations
• Not use the Services for any illegal or unauthorized purpose
• Maintain the security and confidentiality of your data
• Ensure proper backup of your critical business data
• Not attempt to gain unauthorized access to any part of the Services
• Not interfere with or disrupt the Services or servers
• Not reverse engineer or attempt to extract source code

6. Acceptable Use Policy#

You may not use the Services to:

• Violate any laws, regulations, or third-party rights
• Transmit viruses, malware, or other harmful code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm other users
• Attempt to bypass security measures or access restrictions
• Use automated systems to access the Services without permission
• Resell or redistribute the Services without authorization
• Store or process prohibited content as defined in our policies

7. Data Security & Privacy#

We implement enterprise-grade security measures to protect your data, including:

• End-to-end encryption for data in transit and at rest
• Multi-tenant isolation with organization-based data separation
• Row-level security (RLS) enforcement
• Regular security audits and compliance certifications
• Complete audit trails for all data modifications

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. You retain all rights to your data and may export it at any time through our universal API.

8. Intellectual Property#

The Services and all associated intellectual property rights are owned by HERA Corporation. This includes but is not limited to:

• The HERA Universal ERP platform and software
• The Sacred 6-table architecture and universal patterns
• Smart Code system and DNA components
• All documentation, APIs, and user interfaces
• Trademarks, logos, and brand elements

You retain ownership of all data you input into the Services. By using the Services, you grant us a limited license to process your data solely for the purpose of providing the Services to you.

9. Subscription & Billing#

Our Services are offered on a subscription basis with various pricing tiers:

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• Prices may change with 30 days' notice
• You authorize automatic renewal and billing
• Late payments may result in service suspension

Free trials, if offered, automatically convert to paid subscriptions unless cancelled before the trial period ends.

10. Termination#

Either party may terminate these Terms:

• You may cancel your subscription at any time through your account settings
• We may suspend or terminate your access for violations of these Terms
• We may terminate for non-payment of fees
• Upon termination, your right to use the Services ceases immediately
• We will provide data export capabilities for 30 days after termination

11. Warranties & Disclaimers#

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF DATA
• UNINTERRUPTED OR ERROR-FREE OPERATION

We do not warrant that the Services will meet all your requirements or that defects will be corrected. You use the Services at your own risk.

12. Limitation of Liability#

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HERA AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or system failures
• Third-party actions or content

Our total liability shall not exceed the fees paid by you in the twelve months preceding the event giving rise to liability.

13. Indemnification#

You agree to indemnify, defend, and hold harmless HERA, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or data processed through the Services

14. Governing Law#

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the Dubai International Arbitration Centre (DIAC).

You waive any right to a jury trial and agree that any disputes will be resolved individually, not as part of a class action.

15. Changes to Terms#

We may modify these Terms at any time. We will notify you of material changes through:

• Email notification to your registered email address
• In-app notifications within the Services
• Posting the updated Terms with a new effective date

Continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

16. Contact Information#

For questions about these Terms or our Services, please contact us:

For technical support, visit our documentation at https://docs.heraerp.com or contact our support team.