🏢HERA Success Story
Transform Your Government & Civic Business
Citizen requests were managed through phone calls and emails with no tracking. Response times were unpredictable, and there was no visibility into service quality.
A
Al Ain Municipal Services
Al Ain, UAE • 120 employees, 50,000 constituents
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Measurable Impact
What results did Al Ain Municipal Services achieve with HERA?
Measurable improvements across operations and business outcomes
78%
Response Time
faster case resolution
92%
Citizen Satisfaction
up from 61%
3,500
Process Efficiency
hours saved annually
"
HERA CivicFlow revolutionized how we serve our community. Citizens can now track their requests in real-time, our team has complete visibility, and satisfaction scores have skyrocketed.
FAD
Fatima Al Dhaheri
Director of Public Services
Al Ain Municipal Services
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